Harper Concierge Service

Bring our stores to you with Harper (available in Greater London)

Try Before You Buy at Home

We want you to enjoy RIXO’s seamless store fitting room experience without leaving the house, and we’ve teamed up with Harper to offer just that. Select up to 8 pieces online, click Try Before You Buy in your bag, and book a time for one of their RIXO-trained stylists to bring them to your door.

There is no obligation to buy. You can get styling advice or simply try on in private and have your Style Concierge return after 40 minutes. This is your chance to try different sizes, up to 8 of your favourite styles in a variety of prints, or style new RIXO with your own pieces.

Harper takes away items you do not want and swiftly takes a card payment for those you do. There is no commitment to buy anything you ordered, and you only pay for what you keep (plus the £14.95 delivery fee from Harper Concierge). This service is carbon neutral, and a tree is planted for every appointment.

How to book
Click Try Before You Buy at our minicart and book a one-hour slot through Harper’s checkout. Slots are available from the day after booking, 9am to 9pm, seven days a week. Appointments must be booked by Wednesday 3pm latest for the weekend ahead. You may also choose whether your stylist comes into your home or waits outside at this stage.

Once booked, you will receive an e-mail confirming your booking date and time. Should you need to change your time, simply e-mail service@harperconcierge.com or call +44 (0) 333 939 8123. 

FAQs

Where is this service available?
This service is currently available in Greater London (all 32 London boroughs and the City).  Please note, you are unable to use Harper Concierge on pre-order items.

How many styles may I try?
Try on up to 8 pieces at a time from the comfort of your own home. 

How much does this cost?
RIXO covers most of the fees. A nominal charge of £14.95 is payable by card at your appointment. There is no additional spend or purchase requirement.

Who is coming over?
A RIXO-trained member of the Harper Style Team delivers your pieces. Please note, your stylist may arrive at any time during your 1-hour slot. Appointment slots are one hour, and you have 40 minutes of try-on time after you take delivery.

How may I pay?
Payments are taken by your stylist at your appointment via a mobile iZettle card reader, which accepts most cards and contactless payments. Learn more about accepted payment methods here. 

May I return my purchases after an appointment?
If you would like to return purchases made through Harper Concierge later, please contact our Customer Care team. Please be advised you will be charged a £3.95 shipping & handling fee as per our returns policy.

Who do I contact if I have more questions about the service?
Please get in touch with Harper Concierge via phone: +44 (0) 333 939 8123,  or service@harperconcierge.com.

You can see Harper Concierge’s Privacy Policy here.