Can I combine multiple returns in one return?
Unfortunately, we're currently unable to process combined returns and therefore require you to send your returns from different orders separately. Furthermore, returns registered separately, even if from the same order, can't be processed if returned in one package. Combining the returns into the same package may cause an error in your refund, so please package separately. If you've already sent back multiple returns in one package, please contact us so we can look into this for you. Please retain any proof of return postage receipts as we may need to view these as part of your return query.
Where is RIXO stocked?
You can shop RIXO collections on our website and at our four London stores. We are pleased to work with a carefully curated number of retail partners across the UK and around the world. Please refer order and returns queries for our partners directly to them. Our Customer Care team is on hand to provide product, care and styling advice for RIXO items purchased anywhere.
Can I return my Stripe & Stare purchases?
We will not accept returns on Stripe&Stare underwear. Other RIXO x Stripe&Stare items may be returned up to 14 days from the delivery date (if shopping online) or date of purchase (if shopping in store). Items must be unworn and unwashed, with all original tags attached.
How can I get involved with the #humansofrixo community?
It’s super easy.
Sign up to our newsletter here and you’ll get insider perks and we’ll keep you in the loop about all things RIXO.
You can also keep up with the #humansofrixo community on socials. Get involved by tagging (and hash tagging) us in your pics wearing RIXO.
How broad is your size range?
We offer both Petites and Extended Sizing options for many of our products, taking our size range from 6 – 26. Click to see Petite options here, and our Extended Sizing collection here.
How does Petite sizing work?
Petite styles measure 6.5cm shorter than our regular collection. They aren’t just cropped; our in-house garment tech team has adjusted every measurement so the proportions are just right.
Jobs opportunities at RIXO?
Keep an eye on our careers page for current vacancies. We’d love to hear from you.
What is RIXO Pre-Loved?
Pre-Loved is our official resale platform. Find our more here.
What’s RIXO True Vintage?
It’s a curation of vintage pieces our co-founders have sourced across the world that you can shop at our King’s Road store. Fun!
You can’t return any True Vintage pieces, so make sure to try them on whilst in-store.
Alterations & repairs
Our Alterations and Repairs Specialist, Liudmyla Kirk, is incredible and she can help with repairs and alterations on your RIXO items. Find our more here.
What’s Try Before You Buy?
Try on RIXO pieces from the comfort of your own home with our Harper Concierge service.
Select up to 8 pieces online and click Try Before You Buy (just under the ‘go to checkout’ button) and book a time slot. See our dedicated Harper FAQs page for more details.
How do I redeem my gift card online or in-store?
If you’re shopping online, enter your 16-digit card number into the gift card and discount code’ box at checkout.
And for shopping in-store, just show your gift card or e-gift card at the till and they’ll take care of the rest.
How can I check my gift card balance?
Drop us a line at customercare@rixo.co.uk and we’ll be able to check for you.
