Product Questions

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Product Questions
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How can I learn when an item is back in stock?

Our products are produced in limited runs. If a style or size you want sells out, sign up for email notifications on the product page and we will inform you if it becomes available. If you can’t find the product you want online, contact Customer Care for advice on similar or alternative pieces. You can also click 'Find in Store' on any style to check availability in our 4 London stores. Stores can arrange orders over the phone if you are outside London.

When do your collections launch?

RIXO launches small, considered monthly collections. Our prints, patterns and embroidery are hand designed at our studio in London and many styles are exclusive to RIXO.

I believe my order is faulty, what can I do?

In the unlikely event you find a fault, please contact us via email with you order number and photos and we will seek to remedy the situation as quickly as possible.

How do you care for RIXO garments?

Care instructions are clearly displayed on the label inside each garment. In addition, we provide care advice on each product’s page. If your RIXO item has no label or is no longer on our website, please contact Customer Care.

Do you provide alterations?

We are pleased to offer an alterations service at our King’s Road flagship. Please contact the store to find out more.

Get In Touch

Our friendly Customer Care team are available via phone, e-mail, chat and contact form. If you have any other questions or just want to speak to a human, please do reach out.

Contact Us

"My shopping experience with Harper felt groundbreaking... It was so nice to able to try clothes in the comfort of my own home."

Try before you buy

Live in the UK? Try on up to four pieces in the comfort of your home and only pay for what you keep.*

Concierge service also available for customers in Greater London.

No upfront payment for pieces, credit-free.

5 day try on period once pieces arrive.

Send off any returns within this period for free.

Charged after 5 days for pieces kept.

How it Works

"My shopping experience with Harper felt groundbreaking... It was so nice to able to try clothes in the comfort of my own home."

Credit-free, no hidden fees.

*Excludes Northern Ireland.

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Subject to approval. Checking for eligibility is immediate and won't effect your credit score.

Find your perfect piece

Try before you buy

Try on a selection of pieces at home.

Only pay for what you keep.

How it Works

Credit-free, no hidden fees. UK only, excluding Northern Ireland.

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