Customer service

You can track your order via DPD (mainland UK) or DHL (Northern Ireland, Channel Islands and International) using the tracking/parcel number in your confirmation e-mail. For additional help finding your order, please contact us.

We regret that we cannot modify orders. Please contact us as soon as possible after placing your order if you need to make a cancellation. Orders cannot be cancelled once dispatched, but you can make a return.

You may cancel a pre-order at any time before it is dispatched. You can do so via the Purple Dot customer portal here, or go via the link in your pre-order confirmation e-mail. We cannot cancel an order or pre-order that has already been sent, but you can make a return that complies with our conditions.

RIXO accepts Amex, Visa Credit, Visa Debit, Mastercard, Klarna, Clearpay, Shop Pay, Apple Pay, GPay, and PayPal for online payments. When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance. Please find Clearpay FAQ's here,and Klarna FAQs here.

For UK, EU and Republic of Ireland customers our prices are fixed. When tax is charged it is on the product and the shipping.

For US customers duties and taxes will be calculated at checkout. 

Your RIXO Gift Card and E-Gift Card may be used on our website and in our stores. Gift Cards may be ordered online for postal delivery or purchased from our stores. E-Gift Cards are delivered via email with instructions on redeeming them at checkout. Cards will expire one year after issue. Read more about them here.

When an item is unavailable, you will see a small grey envelope icon on the corner of each of its size-selection boxes. Click on your size, and if this item is available for pre-order, you will see a purple dot beneath the size menu. we will fulfil your order as soon as the stock is available for shipment. Learn more here.

We are pleased to offer a select number of styles for rent. Read more about RIXO Rental here.