Pre-Loved

Swap the RIXO in your wardrobe for vouchers to spend on more… RIXO

Love your RIXO but need to make some space in your wardrobe? We believe RIXO can live on and on and you can give yours a new life with someone else. Bring your pre-loved RIXO pieces to our King’s Road flagship store and swap them for vouchers that can be used to shop with us. We then resell your past purchases in the store.

How it works

You can bring a pre-loved RIXO item from any collection—including RIXO styles purchased from another retailer—to our flagship store. We will assess authenticity and state of repair and offer a voucher corresponding to the item type and quality.

Your voucher can be used to shop for full-priced items in RIXO stores and on our website. We will then resell your pre-loved RIXO in our flagship store.

Before you come in

We’re always excited to see pre-loved items but ask that you keep the following in mind:

  • Your RIXO needs to have its original fabric brand label intact to be accepted.
  • Items must be clean and wearable, with no serious damage.
  • We may accept an altered item, depending on its state.
  • We do not currently accept pre-loved jewellery or accessories.
  • Our staff are trained to identify counterfeit products, and these will always be rejected.
  • We determine whether an item and its voucher are resaleable based on our expertise.
  • We examine pre-loved items on our King’s Road premises only.
  • We cannot guarantee an item’s acceptance or voucher via phone or e-mail in advance.
  • Our Customer Care team are unable to tell you the acceptability or value of a pre-loved item from photos or verbal or written description and will direct you to our King’s Road store.
  • We do not currently accept pre-loved jewellery, swimwear, shoes or accessories.
  • Customers can bring in a maximum of 3 items at one time
  • All items must be over 3 months old
  • There will be a monthly number of units we can accept in store, so our acceptance is subject to demand
  • We do not accept the return of pre-loved items.
  • Please read full RIXO Pre-Loved Terms & Conditions here.
  • Pre-Loved items are different from RIXO True Vintage items. True Vintage items may not be swapped for Pre-Loved vouchers and are treated differently in our Terms & Conditions.

 

Think you’d like to show us your pre-loved styles? Come and say hello to our King’s Road team.

Please select which site to visit:

Reasons to Shop RIXO

  • Fallback Geo Switcher USP
  • Free returns
  • Next working day delivery available
  • RIXO rental
  • Try before you buy service
  • EU taxes & duties included
  • Shop in euros
  • Euro sizes
  • Here to help via phone, live chat & email
  • EU taxes & duties included
  • Shop in euros
  • Delivered in 2-4 days
  • Here to help via phone, live chat & email
  • Shop in dollars
  • US sizes
  • Delivered in 2-4 days
  • Here to help via phone, live chat & email
  • You’ll find our site in GBP (£s) and UK sizing. If you need any assistance with shopping, please contact us via email, live chat or telephone and use our size guide. Shipping is £15 + duties and taxes and delivered within 2-4 days.

"My shopping experience with Harper felt groundbreaking... It was so nice to able to try clothes in the comfort of my own home."

Try before you buy

Live in the UK? Try on up to four pieces in the comfort of your home and only pay for what you keep.*

Concierge service also available for customers in Greater London.

No upfront payment for pieces, credit-free.

5 day try on period once pieces arrive.

Send off any returns within this period for free.

Charged after 5 days for pieces kept.

How it Works

"My shopping experience with Harper felt groundbreaking... It was so nice to able to try clothes in the comfort of my own home."

Credit-free, no hidden fees.

*Excludes Northern Ireland.

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Subject to approval. Checking for eligibility is immediate and won't effect your credit score.

Find your perfect piece

Try before you buy

Try on a selection of pieces at home.

Only pay for what you keep.

How it Works

Credit-free, no hidden fees. UK only, excluding Northern Ireland.

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