Contact
Contact Us
Contact Us
We love to hear from you! Our Customer Care team is here and happy to help with any questions or queries you may have.
Our Customer Care team aims to respond to all enquiries within 48 hours, although we’re usually much quicker than that! We truly appreciate your patience and apologise for any inconvenience caused during busier periods.
Customer Care Opening Hours:
Monday – Friday
5:00am – 12:30pm EST
Please note that our Customer Care team is closed on UK Public Holidays.
Email Us - customercare@rixo.co.uk
Call Us: +1 (256) 333-9510
Open: Monday - Friday 5am-12.30pm EST
Track Your Order - You can track your order directly via the FedEx website.
US Store
Looking for style advice or need help with a purchase? Our US store team will be happy to assist.
Phone our US store for style advice: +1 (646) 761-1591
Stores open: Mon-Sat 11am-7pm and Sunday 12pm-6pm EST
Bridal team email: bridal@rixo.co.uk
Come say 'hi'!
Visit our New York, Prince Street store or any of our 3 London stores; King's Road, Marylebone High Street and Carnaby Street.
