Shipping

Delivery Options:
We deliver to all countries (excluding Russia), with the help of our couriers. USA & Rest of World (incl. Northern Ireland & Channel Islands) are shipped with DHL.

UK:
- Standard delivery: £4.95
- Receive your purchase within 2-4 working days (excludes pre-orders)
- Next working day delivery (excludes Northern Ireland & Channel Islands): £9.95
- Order by 7.30pm Monday - Thursday to receive your purchase next working day.

Republic of Ireland:
- All orders (taxes & duties covered): €12
- Receive your purchase within 2-4 working days (excludes pre-orders)

Europe:
- All orders (taxes & duties covered): €12
- Receive your purchase within 2-4 working days (excludes pre-orders)

USA:
- Standard delivery: $25
- Express delivery, receive your purchase within 2-4 working days (excludes pre-orders)
- Duties and taxes are calculated at checkout
- Duties (or customs tariffs) and taxes will be calculated at checkout, where applicable. Duties are applicable on the total order when an order is over $800. Once you add products to your cart, all such costs and taxes will be included in your order total and itemized at Checkout and in your order confirmation email. Our shipping partner, DHL, will handle the customs clearance process on your behalf. As a result, no additional customs fees or taxes will be added upon delivery.

- Sale products purchased on or after 19th February, 2025, are non-returnable and non-refundable for US orders.
- Please note there may be some shipping delays due to customs changes in the US.

Rest of World:
- Standard delivery: £15
- Receive your purchase within 2-4 working days (excludes pre-orders). 

Track My Order
You can track your RIXO delivery via DPD (UK) or DHL (Northern Ireland, Channel Islands, Europe, USA and the rest of the world) or using the tracking/parcel number in your confirmation email. RIXO orders require a signature upon delivery. Our couriers cannot offer alternative options such as delivery to a safe place for your package. Please see our couriers’ websites for more information.

Rental & Try Before You Buy
RIXO Rental delivery times and charges differ. Read more here.

Duties & Taxes
We cover all duties and taxes for deliveries to the EU. For all other international shipments, DHL will contact you to pay for any duties and taxes upon delivery. Regretfully, we cannot control or estimate these charges. US duties and taxes are calculated at checkout.

Returns
If you refuse or otherwise fail to take delivery of your order, it will be returned to us. You will not be able to track this default return, but a member of our Customer Care team will be in touch to arrange a refund or redelivery. To return an order you have already accepted, please visit our returns page. Please note purchases made online cannot be returned to our New York store.