Track My Order

You can track your RIXO shipping via DHL or using the tracking/parcel number in your confirmation email. RIXO orders require a signature upon shipping. Our couriers cannot offer alternative options such as shipping to a safe place for your package. Please see our couriers’ websites for more information. 

We ship to all countries (excluding Russia), with the help of our couriers. 
Orders (incl. Rest of world, Northern Ireland & Channel Islands) are shipped with DHL. 

USA:
- Standard shipping: $25
- Express shipping, receive your purchase within 2-4 working days (excludes pre-orders). 

Rest of World:
- Standard shipping: $17
- Receive your purchase within 2-4 working days (excludes pre-orders)

UK:
Standard shipping: £4.95
- Receive your purchase within 2-4 working days (excludes pre-orders)

Next working day shipping (excludes Northern Ireland & Channel Islands): £9.95
- Order by 7.30pm Monday - Thursday to receive your purchase next working day.

Republic of Ireland:
- All orders (taxes & duties covered): €12
- Receive your purchase within 2-4 working days (excludes pre-orders)

Europe:
- All orders (taxes & duties covered): €12
- Receive your purchase within 2-4 working days (excludes pre-orders)

Duties & Taxes

Duties and taxes will be added at checkout for US customers. We cover all duties and taxes for deliveries to the EU. For all other international shipments, DHL will contact you to pay for any duties and taxes upon delivery. Regretfully, we cannot control or estimate these charges.

Returns

If you refuse or otherwise fail to take shipping of your order, it will be returned to us. You will not be able to track this default return, but a member of our Customer Care team will be in touch to arrange a refund or shipping. To return an order you have already accepted, please visit our returns page. Please note purchases made online cannot be returned to our New York store.