*Excludes pre-order

Christmas Delivery dates

• UK last day for guaranteed delivery for Christmas: Wednesday 20th December.
• Europe: Tuesday 19th December.
• ROW: Monday 18th December.

 Delivery Services

• RIXO Rental delivery times and charges differ, please read more here.
• RIXO Try Before You Buy with Harper Concierge deliveries (Greater London Only) are fulfilled by Harper. Please read more here.

Duties & Taxes

We cover all duties and taxes for deliveries to the EU. For all other international shipments, DHL will contact you to pay for any duties and taxes upon delivery. Regretfully, we cannot control or estimate these charges.

Couriers & Destinations

RIXO delivers to all countries (excluding Russia), with the help of our couriers.
UK Mainland: DPD
Rest of World (incl. Northern Ireland & Channel Islands): DHL

Parcel Tracking

You can track your RIXO delivery via DPD (UK) or DHL (Northern Ireland, Channel Islands, Europe, and the rest of the world) using the tracking/parcel number in your confirmation e-mail.

RIXO orders require a signature upon delivery. Our couriers cannot offer alternative options such as delivery to a safe place for your package. Please see our couriers’ websites for more information.

Returns

If you refuse or otherwise fail to take delivery of your order, it will be returned to us. You will not be able to track this default return, but a member of our Customer Care team will be in touch to arrange a refund or redelivery. To return an order you have already accepted, please visit our returns page.