Other FAQs

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Other FAQs
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Where is RIXO stocked?

You can shop RIXO collections on our website and at our London stores. We are pleased to work with a carefully curated number of retail partners across the UK and around the world. Please refer order and returns queries for our partners directly to them.

Our Customer Care team is on hand to provide product, care, and styling advice for RIXO items purchased anywhere.

How do I become a #HumansofRIXO?

Anyone can be a #HumansofRIXO! Our founders were inspired to create this inclusive hashtag by customers who shared their RIXO experiences with us. You can also share your RIXO moments with our Customer Care team. It makes our day to see how you wear our designs and make RIXO part of your life.

How broad is your size range?

We believe in making beautiful pieces for women of every size. Please see our Extended Sizing collection for the growing number of RIXO styles in UK sizes 6 to 26. RIXO x Abisola, our limited-edition collaboration with arva CEO and Creative Director Abisola Omole, is available up to size 26. 

Are there any jobs at RIXO?

We’re happy we inspire you! Please keep an eye on our careers page for current vacancies.

What is RIXO Pre-Loved?

As part of our sustainability journey, we invite you to bring your pre-loved RIXO pieces to our King’s Road flagship store. If accepted, we will swap them for vouchers that can be used to shop with us. We then resell your past purchases in the store. Learn more here.

What is RIXO True Vintage?

True Vintage is comprised of capsule collections of authentic vintage pieces our Co-Founders source internationally and make available on our website and at our King’s Road flagship throughout the year. Each True Vintage drop is a unique opportunity to purchase their finds, which have inspired our clothing since RIXO began. Notifications of new True Vintage drops are only available when you sign up. We regret that we cannot accept returns of True Vintage items purchased in our stores but you may return a True Vintage item purchased online via our regular returns process.

Harper Try Before You Buy Service

We provide an at-home Try Before You Buy service in the mainland UK (this excludes N.Ireland). To see our Harper Try Before You Buy service FAQs and full Terms and conditions please see the bottom of our FAQs page

Get In Touch

Our friendly Customer Care team are available via phone, e-mail, chat and contact form. If you have any other questions or just want to speak to a human, please do reach out.

Contact Us
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Reasons to Shop RIXO

  • Fallback Geo Switcher USP
  • Free returns
  • Next working day delivery available
  • RIXO rental
  • Try before you buy service
  • EU taxes & duties included
  • Shop in euros
  • Euro sizes
  • Here to help via phone, live chat & email
  • EU taxes & duties included
  • Shop in euros
  • Delivered in 2-4 days
  • Here to help via phone, live chat & email
  • Shop in dollars
  • US sizes
  • Delivered in 2-4 days
  • Here to help via phone, live chat & email
  • You’ll find our site in GBP (£s) and UK sizing. If you need any assistance with shopping, please contact us via email, live chat or telephone and use our size guide. Shipping is £15 + duties and taxes and delivered within 2-4 days.