Please allow up to 10 working days from date of receipt for your refund to be processed, once processed, you will receive separate email confirmation of this. If you haven't yet received your refund confirmation after 10 working days, please contact us. We apologise for any inconvenience caused.

START YOUR RETURN

Returns

- Extended Returns: Orders placed after 3rd December 2024 can be returned until 10th January 2025
- You have 14 days from the delivery date (if shopping online) or date of purchase (if shopping in store) to make a return
- We cannot modify orders and do not currently offer exchanges
- Please note, purchases made online can also be returned to store
- Your RIXO Rental returns date is set when your rental order is confirmed, please refer to your confirmation email
- Purchases made through Harper Concierge (Greater London only), may be returned for 14 days from your appointment date. Please contact us with any other returns questions
- RIXO Archive purchased have the same returns window as full-priced items (14 days from the delivery date)
- RIXO True Vintage items purchased at RIXO King's Road are not available for return or exchange. True Vintage items purchased online cannot be exchanged but may be returns via our online returns process

Free returns via DHL.

How to Return

Making a RIXO return is easy via our Returns Portal.

- Enter your order number and the email address used to place the order (or the last four digits of your phone number)
- Select the item(s) you want to return and your reason for returning
- Choose your returns method. Select DHL or 'I want to arrange my own method'
- If using DHL, your label will be emailed to you with instructions for arranging your return which include taking your return off to your nearest DHL drop off point.

Can I Cancel or Modify My Order?

- We cannot modify orders and do not currently offer exchanges
- If you have not yet received an email confirmation that your order has been sent to you, we may be able to cancel it if you contact us
- You may cancel a pre-order at any time before it is dispatched via the Purple Dot customer portal here, or go via the link in your pre-order confirmation email
- We cannot cancel an order or pre-order that has already been sent, but you can make a return that complies with our conditions

Returns Policy

All returns must be unworn and in the same condition they were in at time of purchase, with tags and returns ribbon attached and intact. Returns of the following items are not accepted:

- Earrings (including clip-on styles)
- Gift cards or e-gift cards