Please allow up to 10 working days from date of receipt for your refund to be processed, once processed, you will receive separate email confirmation of this. If you haven't yet received your refund confirmation after 10 working days, please contact us. We apologise for any inconvenience caused.

START YOUR RETURN

Returns

- You have 14 days from the shipping date (if shopping online) or date of purchase (if shopping in store) to make a return.
- We cannot modify orders and do not currently offer exchanges
- Please note that purchases made online cannot be returned to our New York store.
- For purchases made in our New York returns need to be made within 7 days of purchase. 
- The cost of return from the US is free via DHL, please follow this direct link to our returns portal to log your return and retrieve your label.

Otherwise, you can opt to send your return back to via your own method

Cost

Free returns via DHL.

How to Return

Making a RIXO return is easy via our Returns Portal.

- Enter your order number and the email address used to place the order (or the last four digits of your phone number)
- Select the item(s) you want to return and your reason for returning
- Choose your returns method. Select DHL or 'I want to arrange my own method'
- If using DHL, your label will be emailed to you with instructions for arranging your return which include taking your return off to your nearest DHL drop off point.

Can I Cancel or Modify My Order?

- We cannot modify orders and do not currently offer exchanges
- If you have not yet received an email confirmation that your order has been sent to you, we may be able to cancel it if you contact us
- You may cancel a pre-order at any time before it is dispatched via the Purple Dot customer portal here, or go via the link in your pre-order confirmation email
- We cannot cancel an order or pre-order that has already been sent, but you can make a return that complies with our conditions

Returns Policy

All returns must be unworn and in the same condition they were in at time of purchase, with tags and returns ribbon attached and intact. Returns of the following items are not accepted:

- Earrings (including clip-on styles)
- Gift cards or e-gift cards