Terms & Conditions

WHO WE ARE

Welcome to Rixo located at www.rixo.co.uk (’Site’), which is owned and operated by Rixo Limited (‘we’, ‘the Company’, ‘Rixo’, ‘Rixo London’, ‘our’ or ’us’, as applicable). Rixo Limited is a company incorporated in England. Our registered company number is: 9424938. Our VAT number is:  216021657

For further information about our contact details, and us please go to our Contact Us section. Our Site provides information about us, our collections, our blog and also showcases and sells our beautiful garments (“Products”).  You can purchase our Products from the Site and find out information about our current collections and Products.

CONTACTING US

You can contact us by emailing, telephoning or writing to our Customer Care team at:

Phone: 020 3355 9097

Email: info@rixo.co.uk

Registered office: Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith, W6 0LQ

If we have to contact you, we will do so by email, telephone or by writing to you using the contact details you have given to us.

ACEPTANCE OF THESE TERMS AND OTHER DOCUMENTS RELATED TO THEM

We have a number of policies referred to in these Terms, including Privacy Policy, Payment and Delivery and Returns Exchange and Cancellation Policy. They all form part of our agreement with you so please take the time to read them. 

Please read these Terms and the related policies carefully before you start to use the Site, as these will apply to your use of the Site and the Products you order and purchase from the Site.  We recommend that you print or save a copy of these Terms for future reference.

By using our Site or purchasing Products from us, you confirm that you accept these Terms and the related policies and that you agree to comply with them.

Every time you wish to order Products from this Site, please check these Terms and related policies to ensure you understand the Terms and policies, as the version in place on our Site at the time will apply to each order you place. These Terms were most recently updated on 23rd May 2024. If you have any queries or concerns regarding these Terms, please contact us at info@rixo.co.uk.

If you are visiting the Site, the Website Terms and the General Terms set out in these Terms will apply to you. When you order Products from us, the Sale Terms and the General Terms set out in these Terms will apply to your order.

CHANGES TO THESE TERMS

We may make changes to these Terms at any time by sending you an email with the modified Terms or by posting a copy of them on the Site. Any changes will take effect 7 days after the date of our email or the date on which we post the modified Terms on the Site, whichever is the earlier.

Any amendment to these Terms shall be effective for all new orders submitted following the publication of the amendment on the Site and for use of the Site after the Terms are updated. If you continue to use the Site or place orders with us after that period has expired, it means that you accept any such changes.

If you have placed an order with us, we may need to make changes to the Products you have ordered or our contract with you. Please see the section Making changes to our Products which explains your rights if we do this.

YOUR PERSONAL INFORMATION

We take your privacy very seriously.  Please read our Privacy Policy and Cookie Policy to see how we use your personal information.

Sale terms

The following terms apply to orders for Products that you place with us, together with our General Terms.

PROMOTIONS

20% Off Summer Solstice Sale

Offer valid from Wednesday, 19th June, at 7pm until Sunday, 23rd June, at 11.59pm BST. Exclusions apply. Available online and in store. Discount prices are as marked. Discount codes cannot be used in conjunction with any discounted products.

DISCOUNT CODES

Only one discount code, offer, credit note or promotion can be used per order. Discount codes, offers, credit notes or promotions cannot be combined with any other promotion, discount or other offer or applied to orders that you have already placed.

Discount codes cannot be used on items in the Bridal Collection, Archive or the Keep Box.

Discount codes can only be used once per customer unless otherwise expressly stated. 

Discount codes may be subject to a time and date restriction which will be specified within our terms],and cannot be used once the expiry date has passed.

If an order was redeemed using a discount code or the item purchased was a reduced price (also known as : markdown), the returns window if you change your mind is 14 days. Please see the Returns section for further information about your rights to return Products.

We reserve the right to discontinue, withdraw or amend any discount code, promotion or offer at any time prior to you placing an order. Any terms and conditions applying to a discount code, promotion or offer will be those in place on the date that you place your order. 

PLACING AN ORDER

Ordering process

In order to place an order with us, please follow the instructions on our Site.

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. Prior to submitting the order, you are required to verify the accuracy of the information provided and make the necessary corrections.

If you have any concerns that your order is incorrect or inaccurate, please Contact Us as soon as possible and we will

We only accept orders when we’ve checked them

We contact you to confirm we've received your order and we accept it when we dispatch or supply the Product and confirm dispatch or supply to you. 

Sometimes we reject orders

Sometimes we reject orders, for example, because a Product is unexpectedly out of stock, because you are located outside our delivery areas as stated on our Site or because the Product was mispriced by us. When this happens, we will let you know as soon as possible and refund any sums you have paid.

Your order number

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

Where our contract for your order will be stored

You may access your order by clicking on your personal section on our Site.

We can end our contract with you

We can end our contract with you for a Product and claim any compensation due to us if:

  1. you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due;
  2. you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the Product, for example, information relating to fitting; or
  3. you don't, within a reasonable time, allow us to deliver the Product to you.

You can end our contract with you

You have certain rights to end your contract with us. These are explained in the sections headed Returns and Your other rights to cancel below.

PRODUCTS

Products can vary slightly from their pictures

The images of the Products on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images. We shall not be liable for any inadequacy of the images of the Products displayed on the Site arising from such technical limitations. All Products shown on the Site are subject to availability.

You’re responsible for making sure your measurements are accurate

If we're making or supplying the Product to measurements you provide, you're responsible for making sure those measurements are correct. Contact Us for information and tips on how to measure.

Making changes to our Products

We can always make changes to our Products or our contract with you:

  1. to reflect changes in relevant laws and regulatory requirements;
  1. to make minor technical adjustments and improvements, for example to address a safety risk. These are changes that don’t affect your use of the Product.

We can also make other changes to the Product or our contract with you, but if we do so we’ll notify you and you can then Contact Us to end the contract before the change takes effect and receive a refund for any Products you’ve paid for in advance, but not received.

If you wish to make a change to the Product you have ordered, please Contact Us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Products the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel your order (see “Your other rights to cancel our contract”).

RETURNS

Your legal right to change your mind

When you buy products online (and reside in the UK) you have a 14 day legal right under the Consumer Contracts Regulations to change your mind about your purchase and receive a refund of what you paid for it, including any standard delivery costs. This is subject to some conditions, as set out below.

The deadline for changing your mind

14 day legal right to change your mind: Where, because of the Product you have purchased you cancel your order in accordance with your legal 14 day legal right to change your mind, the deadline for changing your mind will be 14 days after the day we deliver your Products.

If the Products are split into several deliveries over different days, the period runs from the day after the last delivery.

When you do not have a right to change your mind

Your right to change your mind does not apply to an order for:

  1. Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them. This will include:
    • any swimwear items which have had the hygiene strips removed or which otherwise show any signs of wear;
    • any earrings or face coverings;
    • our Sustainable Stocking Bundle, which contains a face covering; and
  1. Products that are made to your specifications or are clearly personalised.

You will also not be able to change your mind about Products purchased at a sample sale or purchased from us in one of our stores.

Returning your Product because you have changed your mind

Please return any unwanted Products (and any free gifts provided with it) for a refund or exchange, in accordance with our returns process set out below. The Products will need to be unused and in their original condition (including all labels and tags intact in original packaging) and sent to us with proof of purchase within 14 days after the day on which you inform us that you want to cancel the order.

If you do not return any free gift provided with the Products, we may reduce the amount that we refund you by the value of the free gift.

Tell us you want to cancel your order

Using our online returns process. Complete the online returns process on our Site. You will need to enter your order number and email address in the relevant fields and select the Products you wish to return. You will get a confirmation email with the shipping guidelines once the return request is approved; or

Notify us in writing or by completing the form found at the end of these Terms. Contact Us in writing or complete the cancellation form located at the end of these Terms and return to the address set out on the form.

Returning Products after cancelling your order

If you exercise your right to change your mind about the Products, you must return the Products to us at UNIT 1&2 BARREL YARD, VINERY WAY, HAMMERSMITH, W6 0LQ within 14 days after the day on which you inform us that you want to cancel the order and you will be responsible for the costs of returning the Products.

For returns we can issue you a DHL shipping label we’d just deduct an amount from your refund for this free for UK, £12 for EU, free for US and £25 for the rest of the world. Otherwise, you can send the order back via your own method after requesting a return on your account or using the model cancellation form, set out at the end of these Terms. Your relevant order number must be quoted on all returns.

We will not reimburse you for any delivery, custom or import charges or duties, or other costs that you incur in returning the Products to us.

How we will refund you

If you are sending the Product back to us, we will refund you (including standard delivery costs) within 14 days of receipt of the date on which we agree that you are entitled to a refund. We refund you by the method you used for payment. We don't charge a fee for the refund.

Please note, if you chose an enhanced delivery method, we will only refund up to the amount of our standard delivery costs.

We will reduce your refund if you have used or damaged a Product

If you handle the Product in a way which would not be acceptable in-store, we will reduce your refund, to compensate us for its reduced value. For example, we will reduce your refund if the Product's condition is not "as new", price tags or other tags have been , the packaging is damaged or accessories (including garment bags and hangers for Products in the Bridal Collection) are missing. In some cases, because of the way you have treated the Product, no refund may be due.

If you do not return any free gift provided with the Products, we may reduce the amount that we refund you by the value of the free gift.

YOUR OTHER RIGHTS TO CANCEL OUR CONTRACT

Cancelling your order because of something we have done or are going to do

If you are cancelling your order for a reason set out below the contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:

  1. we have told you about an upcoming change to the Products or these Terms which you do not agree to;
  2. we have told you about an error in the price or description of the Products you have ordered and you do not wish to proceed; or
  3. there is a risk that supply of the Products may be significantly delayed because of events outside our control.

Faulty And Mis-Described Products

If you think there is something wrong with your Product, you should Contact Us.

Please note that we will not accept returns and provide refunds if a fault arises from fair wear and tear, wilful or accidental damage, negligence by you or a third party, abnormal or inappropriate storage or working conditions or maintenance, failure to operate or use the Products in accordance with the user instructions, misuse or alteration or repair of the Products by you or a third party that is not authorised by us or the manufacturer.

You should provide us with proof of purchase when seeking to return a faulty or mis-described item. You will need to arrange for return of the item(s) to us.  We will inspect all items that we receive from you. We will offer to arrange to replace the Product with a new one or reimburse you for the full cost of the item (but not the value of any promotional code(s) used) to your original payment method within 14 days of our receipt of the faulty or mis-described item. 

If you are a consumer, we are under a legal duty to supply goods that are in conformity with this contract. You are also entitled to certain key legal rights in respect of the goods. For detailed information of these rights please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. Nothing in these terms will affect your legal rights.

PAYMENT

Where to find the price for the Products

For orders shipped within the European Union the price of the Products (which includes VAT (or any alternative relevant sales tax) at the relevant rate and any other import or other taxes or duties) will be the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of the Products advised to you is correct. However please see the section Sometimes we reject orders for what happens if we discover an error in the price of the Products you order. In the rare event that any import or duties are passed on to you directly when your order is delivered to you, please Contact Us with proof of payment and we will reimburse you.

If the rate of VAT changes between your order date and the date we supply the Product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

When must you pay and how must you pay

We accept payment with American Express, Apply Pay, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, Union Pay, Visa, Clearpay, Klarna.

We will charge you upon receipt of your order and (where you are paying using a credit or debit card) once the card details have been cleared to ensure the credit/debit card that is being used is yours, or that you have been specifically authorised by the owner of the credit/debit card to use it.  All credit/debit card holders are subject to validation checks and authorisation by the card issuer.  If the issuer of your payment card refuses to authorise payment to Rixo, we will not be liable (unless we are responsible for the refusal) for any delay in delivery or non-delivery.  By accepting these Terms you consent to such checks being made. 

Payment for the Products and all applicable delivery charges is taken in advance. Any special order Product such as pre-order Bridal pieces, require a 50% non-refundable deposit. 

You will need to pay for your order in the currency displayed on the order pages of our Site when you are placing the order. We are unable to offer the option to pay in alternate currencies. If payment is made in an alternate currency, international credit card providers or banks will determine the exchange rate which applies to your payment. If payment is made in a currency not issued as standard by the relevant bank, there may be an additional processing or administration charge which you will be responsible for paying.

If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 2% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

DELIVERY

Delivery costs

The costs of delivery will be as set out on our Site. The costs for delivery may vary depending on the value of your order and you will be notified of this during the order process.

When we will provide the Products

During the order process we will let you know when we will provide the Products to you.

When you own and become responsible for the Products

You own the Products once we have received payment in full.

The Products will be your responsibility from the time we deliver the Products to the address you gave us.

We’re not responsible for delays outside our control

If our supply of your Product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can Contact Us to end the contract and receive a refund for any Products you have paid for in advance, but not received.

OUR RESPONSIBILITY FOR ANY LOSSES RELATING TO YOUR ORDER

Our responsibility for loss or damage suffered by you

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

  1. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  1. Caused by a delaying event outside our control. As long as we have taken the steps set out in the section “We’re not responsible for delays outside our control”.
  1. Something you could have avoided by taking reasonable action. For example, damage to your Product, which you could have avoided by following our advice in relation to the care of that Product.
  1. A business loss. We are not liable for business loss. We only supply Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:

  1. death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
  1. for fraud or fraudulent misrepresentation; and
  1. for breach of your legal rights in relation to the Products including the right to receive Products which are:
  1. as described and match information we provided to you and any sample or model seen or examined by you;
  1. of satisfactory quality;
  • fit for any particular purpose made known to us; and
  1. for defective goods under the Consumer Protection Act 1987.

Website terms of use

The following terms apply to your use of our Site. If you place an order with us, our Sale Terms, together with our General Terms, will apply to that order.

OUR RESPONSIBILITY FOR THE SITE

Although we make reasonable efforts to update the Site and the information it contains, the Site is provided on an “as is” and “information only” basis and to the fullest extent permissible under applicable law, we make no promises, warranties or representations relating to the Site and its content, whether express, implied, oral or written that the Site and the content of the Site are accurate, complete or up to date.  In particular:

  • We do not make any promises as to the truth, accuracy, integrity, quality or completeness of the content or information that appears on the Site and you should not rely on it being accurate, truthful or complete. You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site; and
  • By using the Site you acknowledge and accept the inherent risks, characteristics and limitations of the internet, particularly in terms of technical performance of the Site, response times to view, verify or transfer information and the risks inherent in all third party links, connections and transfers via the Internet; and
  • We do not make any promises about the availability or accessibility of the Site or promise that your access to the Site or the content on it will be delivered uninterrupted, in a timely manner or error-free; and

We do not guarantee that our Site will be secure or free from any computer virus, worm, time bomb, Trojan horse, cancelbot, logic bomb or any other form of programming routine designed to damage, destroy or otherwise impair a computer’s functionality or operation including transmission arising from your download of any content, software you use to download the content, the Site or the servers that make it available.  In this respect you agree that it is your responsibility to install suitable anti-virus and security software on your computer hardware and other devices to protect against any such bugs, viruses or other such harmful programming routines.  Any content downloaded or otherwise obtained through the use of the Site is done at your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such content.

If you become aware of any material that is illegal or could comprise or be connected to child sexual abuse or exploitation or could comprise terrorist content or be connected to terrorism, or if you have any other concerns regarding the content on our Site, please Contact Us immediately.

YOUR CONTENT AND OTHER USER GENERATED OR THIRD PARTY CONTENT

The Site may include information and materials uploaded by other users of the Site, including to social media pages. This information and these materials have not been verified or approved by us. The views expressed by other users on our Site do not represent our views or values. If you upload information or material to our Site, it is your responsibility to ensure that you have the right to upload that content, that it is appropriate and lawful and complies with these Terms. It is your responsibility to make backup copies of any of the content you post, upload or publish on the Site and we strongly recommend that you do so.

When you post or upload content to our Site, you retain all of your ownership rights in your content but you grant us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with our Products and services and across different media including to promote the Site or our Products forever unless you tell us to stop using that content. Please Contact Us if you do not want us to use your content any further.

We have the right to remove any content that you upload to our Site at our discretion. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights or of their right to privacy.

USE OF OUR SITE

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

You may not use the Site:

  • In any way that breaches any applicable local, national or international law or regulation;
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • For the purpose of harming or attempting to harm minors in any way; or
  • To knowingly transmit, send or upload any data or other material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of the Site in contravention of the provisions of our Terms;
  • Not to access without authority, interfere with, damage or disrupt:
    • Any part of the Site;
    • Any equipment or network on which the Site is stored;
    • Any software used in the provision of the Site; or
    • Any equipment or network or software owned or used by any third party in connection with the Site;
  • Not to use the Site in any way which is defamatory, obscene, offensive or inflammatory, nor in a way which promotes discrimination, violence, self-harm, sexually explicit material or criminal activity.

You shall not carry out data mining, screen scraping or crawling of this Site, its pages or its content or use any process or processes that send automated queries to this Site unless you have obtained our prior written consent or to the extent we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us. This includes using (or permitting, authorising or attempting the use of):

  • Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Site or any data, content, information or services accessed via the same; or
  • Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

LINKING TO OUR SITE

You may link to the home page of our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Site in any website that is not owned by you.

Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page. 

We reserve the right to withdraw linking permission without notice.

THIRD-PARTY CONTENT

You may need to download and activate certain software in order to use certain content provided or sold on the Site.  This software will be clearly identified on the Site. In order to use such third-party software or technology, you may have to accept the terms of a licence agreement with that third party. You acknowledge that we have no responsibility or control over such third-party software. 

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

OUR CONTENT

RIXO”, “RIXO LONDON” and any other trademarks appearing on our Site, are trademarks of Rixo Limited.  All rights are reserved.  No permission is given
in respect of the use of any of these marks or brands, and any such use may constitute an infringement of the holder’s rights.

All of the content on the Site is owned by (and all copyright, trade mark and other intellectual property rights in that content, shall at all times remain vested in) us or our licensors and is protected by UK and international copyright and other intellectual property laws. All such rights are reserved.

Our content includes any information or other material found on or via the Site, including without limitation text, databases, graphics, videos, photographs, software and all other features found on or via the Site.

We make the Site and our content available through the Site for your personal, non-commercial use only.  You may view the Site’s pages and content online and may, where necessary, print individual pages of the Site on paper (but not photocopy them) and store such pages in electronic form on your computer for your non-commercial use, provided you keep intact all and any copyright and proprietary notices.  You may not otherwise reproduce, modify, copy or distribute or use any of the content on the Site, other than as expressly permitted under these Terms without our prior written consent. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You are not in any circumstances permitted to:

  • Make commercial use of our Site or any of the content we make available without obtaining a licence to do so from us or our licensors;
  • Edit any of the content we make available; or
  • Remove, obscure or otherwise tamper with any copyright and proprietary notices that relate to, or are contained within, the content we make available.

COPYRIGHT COMPLAINTS

We respect the intellectual property rights of others, and we prohibit users of the Site from submitting, uploading, posting or otherwise transmitting any materials that infringe or violate another person’s intellectual property rights. It is our policy to comply with clear notices of alleged copyright infringement. If you wish to submit a notice of alleged copyright infringement or a counter-notice, please Contact Us. Additionally, it is our policy to terminate usage rights and any applicable user accounts of users we determine to be repeat infringers of others’ copyright. Content hosted on third-party websites accessible from this Site is the responsibility of those websites, and not our responsibility.  If you are the copyright owner of content hosted on a third-party website, and you have not authorised the use of your content, please contact the administrator of the hosting website directly to have the content removed.

IF YOU DO SOMETHING WRONG

You agree only to use the Site in accordance with these Terms. We may restrict, suspend or prevent your access to the Site if you do not use it in accordance with the Terms.

You agree that you will compensate us (and our employees, officers, agents and suppliers) in full for any damages, losses, costs and expenses, including reasonable legal fees we incur that arise out of any breach by you of these Terms (including any actions you take which disrupt access to and/or the functioning of the Site) or any liability we incur as a result of the use of the Site by you and any other person that uses your account. 

OUR LIABILITY TO YOU IN RELATION TO OUR SITE

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any Products to you, which are set out in our Sale Terms.

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

To the extent permitted by law, we are not responsible for any losses you suffer:

  • Which could have avoided by you taking reasonable action. For example, by downloading a security update or installing anti-virus software.
  • Which are unexpected, meaning that it was not obvious that it would happen and nothing you had said to us meant we should have expected it (so, in the law, the loss was unforeseeable).
  • In connection with any third party software, website or content which you access or use, even if it has been linked on the Site.
  • As a result of your placing reliance on information or content provided on the Site.
  • As a result of the Site being unavailable or your access being interrupted.

General terms

The terms set out below will apply to any order of Products and to your use of the Site.

If you have a dispute with us

Please Contact Us and we will do our best to resolve any problems you have with us or our Products.

Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are a customer not based in the United Kingdom, information on the online resolution of consumer disputes or alternative dispute resolution in consumer matters can be found at: Online Dispute Resolution | European Commission (europa.eu).  

These Terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms, including this clause, affects your rights as a consumer to rely on such mandatory provisions of local law. 

Other important terms

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

We intend to rely on these written Terms and any document expressly referred to in them in relation to the subject matter of any contract between us.  We and you will be legally bound by these Terms.

In these Terms, words that appear after the expression ‘include’, ‘including’, ‘other’, ‘for example’, ‘such as’ or ‘in particular’ (or any similar expression) will not limit the meaning of the words appearing before such expression.

We can transfer our contract with you, so that a different organisation is responsible for supplying your Product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

You can only transfer your contract with us to someone else if we agree to this. However, you can transfer our guarantee to a new owner of the Product. We can require the new owner to prove you transferred the Product to them, for example by providing evidence that you have gifted it or sold it to them.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

These Terms may be presented to you in more than one language. However, the English language version of these Terms shall prevail.  The contract between us will be concluded in English.

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To Rixo Limited

Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith, W6 0LQ

Phone: 020 3355 9097

Email: info@rixo.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate