Gift cards

Eliminate the guesswork when selecting the perfect gift for your loved one with the RIXO Gift Card. Our styles feature hand-painted prints and original patterns, often exclusive and always in limited runs. She's bound to discover something truly unique that she hasn't experienced before.

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FREQUENTLY ASKED QUESTIONS

How to Use Your Gift Card Online and In-Store

Online:

Enter your 16-digit card number into the "Gift Card and Discount Code" box at the checkout, then click "Apply".

In store:

Present your gift card or e-gift card to a member of our team when you are at the till

How to check your Gift Card balance

Please contact customercare@rixo.co.uk and we will be able to send you your balance via email – please note, our Customer Care team are available Monday-Friday 09:00-17:30 GMT.

How to return an item bought with a Gift Card

Please adhere to our standard returns procedure. In cases where a gift card was used as part of the payment (i.e., another payment method was utilized to supplement the total), the refund will initially be applied to the gift card (up to the original full balance). Any remaining refund will then be directed towards the additional payment method.

Terms & Conditions

1. Gift cards expire twelve months after the date of purchase.

2. Gift cards are final sale and cannot be refunded after purchase.

3. Gift cards cannot be purchased using any offer or discount code.

4. This card is not for resale. It cannot be exchanged for cash, and cash refunds will not be provided for products purchased with it.

5. If lost or stolen, you will not be entitled to a refund. RIXO will not be liable for purchases made on this card without your knowledge.

6. Gift cards can only be purchased in RIXO stores and online at www.rixolondon.com, with a minimum value of $50 and a maximum value of $500.

7. If the amount of your Online Gift Card(s) does NOT cover the total order amount, you will need to pay the remaining balance of the purchase with another valid payment method.

8. If the amount of your Online Gift Card(s) is for MORE than the total order amount, the remaining balance will be stored for your next purchase using the same Gift Card code.

9. Gift Cards are non-transferable, non-refundable, and cannot be redeemed for cash. In cases where an order was partially paid for with a gift card and then returned, the refund will first be applied to the gift card (up to the initial full balance), with any remaining refund directed toward the other original payment method.

10. VAT will not be charged on Online Gift Cards; it is charged when the gift card is redeemed.

11. Gift cards are not credit notes or discount codes and are treated differently in our terms and on our site.

12. Our gift cards are only available to purchase in pounds (GBP). If a gift card is redeemed in any other currency, the value of the gift card may be impacted by currency fluctuations, which are determined via the exchange rate at the time of purchase.

Still Need Help?

Our friendly Customer Care team is available via phone, email, chat, and contact form. If you have any other questions or just want to speak to a human, please don't hesitate to reach out.

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Reasons to Shop RIXO

  • Fallback Geo Switcher USP
  • Free returns
  • Next working day delivery available
  • RIXO rental
  • Try before you buy service
  • EU taxes & duties included
  • Shop in euros
  • Euro sizes
  • Here to help via phone, live chat & email
  • EU taxes & duties included
  • Shop in euros
  • Delivered in 2-4 days
  • Here to help via phone, live chat & email
  • Shop in dollars
  • US sizes
  • Delivered in 2-4 days
  • Here to help via phone, live chat & email
  • You’ll find our site in GBP (£s) and UK sizing. If you need any assistance with shopping, please contact us via email, live chat or telephone and use our size guide. Shipping is £15 + duties and taxes and delivered within 2-4 days.