Orders & Payments
Where do you ship?
We ship all over the world, excluding the Russian Federation. Please see our shipping information to learn more.
Where is my order?
You can track your order via DPD (mainland UK) or DHL (Northern Ireland, Channel Islands and International) using the tracking/parcel number in your confirmation e-mail. For additional help finding your order, please contact us.
Can I cancel/modify my order?
We regret that we cannot modify orders. Please contact us as soon as possible after placing your order if you need to make a cancellation. Orders cannot be cancelled once dispatched, but you can make a return.
You may cancel a pre-order at any time before it is dispatched. You can do so via the Purple Dot customer portal here, or go via the link in your pre-order confirmation e-mail. We cannot cancel an order or pre-order that has already been sent, but you can make a return that complies with our conditions.
Which payment methods do you accept?
RIXO accepts Amex, Visa Credit, Visa Debit, Mastercard, Klarna, Clearpay, Shop Pay, Apple Pay, GPay, and PayPal for online payments. When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance. Please find Clearpay FAQ's here, and Klarna FAQs here.
What taxes am I paying?
Our prices are fixed, so no matter where you are shopping in the world, you will pay the price you see when browsing our site and nothing will be added or deducted later in your journey except for the shipping. If tax is being charged, it will be included in these prices, and you will see a breakdown of the included taxes as you progress through the checkout. When tax is charged it is on the product and the shipping. The sales tax does not include any customs or duties taxes that you may have to pay on product arrival.
Where can I use my RIXO e-gift card/gift card?
Your RIXO gift card and e-gift card may be used on our website and in our stores. Gift cards may be ordered online for postal delivery or purchased from our stores. E-gift cards are delivered via email with instructions on redeeming them at checkout. Cards will expire one year after issue. Read more about them here.
How can I pre-order an item?
When an item is unavailable, you will see a small grey envelope icon on the corner of each of its size-selection boxes. Click on your size, and if this item is available for pre-order, you will see a purple dot beneath the size menu. A pre-order item is available to add to bag. You can then take it through the checkout as normal, with or without creating an account, and we will fulfil your order as soon as possible. Learn more here.
May I rent a RIXO dress?
We are pleased to offer a select number of styles for rent. Read more about RIXO Rental here.